Privacy policy

Duality is committed to protecting your privacy. Enter contact Please contact us if you have any questions or problems regarding the use of your Personal Data and we will be happy to help you. By using this website and/or our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.


Personal Data - any information relating to an identified or identifiable natural person.

Processing - any operation or group of operations carried out on Personal Data or on a set of Personal Data.

Data Subject - a natural person whose Personal Data is processed.

Minor - a natural person under 16 years of age.

We/us (capitalized or not) - Duality




We promise to adhere to the following data protection principles:

  • The Processing is lawful, legitimate and transparent. Our Processing activities have legal bases. We always consider your rights before Processing Personal Data. We provide you with information about the Processing on request.
  • Processing is limited to the purpose. Our Processing activities are appropriate to the purpose for which the Personal Data was collected.
  • Processing is done with minimum data. We only collect and process the minimum amount of Personal Data necessary for any purpose.
  • Processing has a time limit. Your personal data is only stored for as long as necessary.
  • We will do our best to ensure the accuracy of the data.
  • We will do our best to guarantee the integrity and confidentiality of the data.




The Data Subject has the following rights:

  1. Right to information - you have the right to know whether your Personal Data is being processed, what data is collected, where it is obtained from and for what reason and by whom it is being processed.
  2. Right of access - you have the right to access the data collected from/about you. This includes the right to request and obtain a copy of the Personal Data collected.
  3. Right of rectification - you have the right to request the rectification or deletion of your Personal Data that is incorrect or incomplete.
  4. Right to erasure - in certain circumstances, you may request that your Personal Data be erased from our records.
  5. Right to limit processing - in certain circumstances, you have the right to limit the Processing of your Personal Data.
  6. Right to object to processing - in certain cases, you have the right to object to the Processing of your Personal Data, for example in the case of direct marketing.
  7. Right to object to automated Processing - you have the right to object to automated Processing, including profiling, and not to be subject to a decision based solely on automated Processing. You can exercise this right whenever there is a result of profiling that has legal effects concerning you or significantly affects you.
  8. Right to data portability - you have the right to obtain your Personal Data in a machine-readable format or, if feasible, as a direct transfer from one Processor to another.
  9. Right to lodge a complaint - if we refuse your request under the Rights of Access, we will give you a reason why. If you are not satisfied with the way your request has been handled, please contact us.
  10. Right to help from the supervisory authority - you have the right to receive help from a supervisory authority and the right to other legal remedies such as compensation for damages.
  11. Right to withdraw consent - you have the right to withdraw any consent to the Processing of your Personal Data.




Information you provide

This could be your email address, name, billing address, home address and/or telephone number. Mainly information that is necessary to provide you with a product/service or to improve your customer experience with us. We store the information you provide so that you can comment or carry out other activities on the site.

Information automatically collected about you

This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, IP address, your purchase history (if any), among others. This information is used to improve your customer experience. When you use our services or consult the content of our website, your activities may be recorded.

Publicly available information

We may collect information about you that is publicly available.




We use your Personal Data to:

  • To provide you with our services. This includes, for example, registering your account, providing other products and services that you may have requested, providing promotional items at your request and communicating with you about those products and services, communicating and interacting with you and notifying you about changes to any services.
  • Improve your customer experience;
  • To fulfill an obligation under law or contract;

We use your Personal Data for legitimate reasons and/or with your Consent.
For the purposes of entering into a contract or fulfilling contractual obligations, we process your Personal Data for the following purposes.

  • To identify him;
  • To provide you with a service and to send/offer you a product;
  • To report sales or invoicing issues.

For reasons of legitimate interest, we process your Personal Data for the following purposes:

  • To send you personalized offers* (from us and/or our carefully selected partners);
  • To manage and analyze our customer base (purchasing behavior and history) in order to improve the quality, variety and availability of the products/services offered/provided;
  • To carry out customer satisfaction surveys;

As long as you do not inform us otherwise, we consider offering you products/services that are similar or identical to your purchase history/browsing behavior to be in our legitimate interest.

With your consent, we process your Personal Data for the following purposes:

  • To send newsletters and campaign offers (from us and/or our carefully selected partners);
  • For other purposes for which we have asked for your consent.

We process your Personal Data in order to comply with obligations arising from the law and/or to use your Personal Data for options provided for by law. We reserve the right to anonymize the Personal Data we collect and use. We will use data outside the scope of this Policy only when it has been anonymized. We keep your billing information and other information gathered about you until such time as you withdraw your consent for us to do so. All other aforementioned data will be kept for as long as necessary for the purpose(s) for which it was originally collected. We may also retain information as required by law.

We may process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was collected. To this end, we will ensure that:

  • The link between the purposes, context and nature of the Personal Data is suitable for further Processing;
  • Further Processing does not harm your interests and
  • There is an appropriate safeguard for Processing.

We will inform you of any further processing and purposes.




Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves as if the user were visiting those sites.

This site may collect data about you, use cookies, incorporate third-party tracking, monitor your interactions with it, including recording interactions with embedded content if you have an account and are logged in to that site.




We do not share your Personal Data with strangers. We retain all ownership rights to the information and will not share information about your personal data.




We do our best to keep your Personal Data secure. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymization and pseudonymization where appropriate. We monitor our systems for possible vulnerabilities and attacks.

Although we try our best, we cannot guarantee the security of the information. However, we promise to notify the relevant authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we can to prevent security breaches and to assist the authorities in the event of any breach.

If you have an account with us, please note that you must keep your username and password secret.




We do not intend to collect or knowingly collect information from minors. Our services are not directed at minors.




We use cookies and/or similar technologies to analyze customer behavior, administer the site, track user movements and to collect information about users. This is done to personalize and improve your experience with us.

A cookie is a very small text file stored on your computer. Cookies store information that is used to help websites work. We can only access cookies created by our website. You can control your cookies at browser level. Choosing to disable cookies may prevent you from using certain functions.

With your consent, we process your Personal Data for the following purposes:

  • Necessary cookies - these cookies are necessary to be able to use some important features on our website, such as logging in. These cookies do not collect personal information.
  • Functionality cookies - These cookies offer functionality that makes using our services more convenient and enables us to provide more personalized functions. For example, they can remember your name and email address in comment forms so that you don't have to re-enter this information the next time you comment.
  • Analysis cookies - these cookies are used to monitor the use and performance of our website and services.
  • Advertising cookies - These cookies are used to serve ads that are relevant to you and your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the site by advertising networks with the permission of the site operator. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often filtering or advertising cookies will be associated with the site functionality provided by the other organization.

You can remove cookies stored on your computer via your browser settings. Alternatively, you can control some third-party cookies by using a privacy enhancement platform such as or For more information about cookies, please visit

We use Google Analytics to measure traffic to our website. Google has its own Privacy Policy which you can read here. If you wish to opt out of Google Analytics, please visit the active Google Analytics opt-out page.

On this site we have integrated components from the Facebook company. Facebook is a social network. If you are logged in to Facebook when you visit our website, all the data on the user's (data subject's) connection to our site, the time spent there and the pages visited will be sent to Facebook. Facebook uses its own tools to collect this data, which are also linked to the user's Facebook account. This process will take place regardless of whether the user clicks on the Facebook icon or not. If such transmission of information to Facebook is not desirable for the data subject, you can prevent the sending of this information by logging out of your Facebook account before visiting the website. The data protection guideline published by Facebook, available at, this article provides information on the collection, processing and use of personal data by Facebook. This collection of information by Facebook is done in order to show you personalized advertising, according to your search and purchase patterns.

Contact information

Supervisory Authority

Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy.
Last modified on 15/01/2020